Administrative Assistant/Customer Service Representative

 

We're looking for a smart, motivated individual to join our team and help service our clients.  If you think you're a good fit for this position, please email your resume and cover letter to katie@summersins.com.  

 

Requirements

• A commitment to delivering superior customer service and a willingness to go above and beyond to ensure customer satisfaction

• Ability to communicate effectively and professionally, both verbally and in writing

• Must enjoy client interaction

• Must demonstrate a positive attitude and an ability to multi-task

• Must possess a pleasant, patient and friendly demeanor

• Must display high level organizational skills and impeccable record-keeping

• Minimum two years in a professional, office environment; customer-service/help desk experience preferred

• Willingness to work a flexible schedule a plus

 

Responsibilities

• Answer incoming calls and in-person inquiries

• Service existing accounts in a timely and effective manner

• Thoroughly and efficiently gather client information, access and fulfill client needs, document client interactions

• Provide quality service and support in all client facing interactions

• Perform clerical duties as assigned

 

Knowledge, Skills, Abilities

• Comfort with Internet Explorer, Microsoft Office, Data Entry

• Ability to learn and be comfortable with web interfaces and agency management systems

 

Job Type: minimum 20 hours/week, with a possible move to more hours/full time